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Information Technology & Telecommunications

Information Technology & Telecommunications provides a broad range of computing and communication services to the faculty, staff, and students of Dillard University. ITT is divided into four main areas of service.

Those areas are:

  • Academic Computing
  • Network Support
  • Administrative Computing
  • Telecommunications

Our main objectives are:

  • To provide accurate responses to questions, problems, or enhancements.
  • To proactively identify problems and communicate any solutions or workarounds to the user.
  • To execute proper escalation procedures and provide status reports to users.
  • To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.
  • To maintain a call history for each user and department.
  • To build a knowledgebase of common problems and solutions.
  • To create and maintain a professional and responsive relationship with our users and other IT organizations

 


SUPPORT

IT Helpdesk: (504) 816-4357
Hours of Operation: Monday through Friday, 8 a.m. to 4:30 p.m.

helpdesk@dillard.edu

 

 

 

 

 

Connect with us:

Dillard University

2601 Gentilly Boulevard
New Orleans, Louisiana 70122
504.283.8822

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