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    Information Technology & Telecommunications

    Information Technology & Telecommunications provides a broad range of computing and communication services to the faculty, staff, and students of Dillard University. ITT is divided into four main areas of service.

    Those areas are:

    • Academic Computing
    • Network Support
    • Administrative Computing
    • Telecommunications

    Our main objectives are:

    • To provide accurate responses to questions, problems, or enhancements.
    • To proactively identify problems and communicate any solutions or workarounds to the user.
    • To execute proper escalation procedures and provide status reports to users.
    • To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.
    • To maintain a call history for each user and department.
    • To build a knowledgebase of common problems and solutions.
    • To create and maintain a professional and responsive relationship with our users and other IT organizations

     


    SUPPORT

    IT Helpdesk: (504) 816-4357
    Hours of Operation: Monday through Friday, 8 a.m. to 4:30 p.m.

    helpdesk@dillard.edu

     

     

     

     

     

    Connect with us:

    Dillard University

    2601 Gentilly Boulevard
    New Orleans, Louisiana 70122
    504.283.8822

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