Office of Information Technology & Telecommunications

The Office of Information Technology & Telecommunications provides a broad range of computing and communication services to the faculty, staff and students of Dillard University. ITT is divided into four main areas of service:  Academic Computing, Network Support, Administrative Computing, and Telecommunications.

Our main objectives are:

• To provide accurate responses to questions, problems, or enhancements.
• To proactively identify problems and communicate any solutions or workarounds to the user.
• To execute proper escalation procedures and provide status reports to users.
• To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.
• To maintain a call history for each user and department.
• To build a knowledgebase of common problems and solutions.
• To create and maintain a professional and responsive relationship with our users and other IT organizations