OFFICE OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS

The Office of Information Technology & Telecommunications provides a broad range of computing and communication services to the faculty, staff and students of Dillard University. ITT is divided into four main areas of service: Academic Computing, Network Support, Administrative Computing, and Telecommunications.

Our main objectives are:

To provide accurate responses to questions, problems, or enhancements.
To proactively identify problems and communicate any solutions or workarounds to the user.
To execute proper escalation procedures and provide status reports to users.
To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.
To maintain a call history for each user and department.
To build a knowledgebase of common problems and solutions.
To create and maintain a professional and responsive relationship with our users and other IT organizations